“Upselling” or “suggestive selling” has been around for a long time and happens in all businesses. It might have started with “do you want fries with that”, and now it sneaks in in other ways.  A recent Choice report found car dealers are pushing options that most of us don’t need. For example rust-proofing. All new cars come with rust-proofing already applied in the factory so unless you li... read more>

I’ve recently considered updating my elderly mother’s car insurance as she is driving a lot less these days and only in our local area, which my children think is safest for all road users! We began to have concerns about mum’s driving around 2 years ago. We often rely on Grandma to pick up the kids while we’re at work and the feedback from them was starting to indicate some issues….my daugh... read more>

When it comes to insurance, we’re told they are all essential. Consider the following:  Home Insurance – insuring your greatest asset? Maybe.  Income Protection – insuring your greatest asset? If you don’t have income you can’t pay for your home insurance right? Funeral Insurance – Based on the idea that you don’t want to leave your family with the burden of your loss and also the cost ... read more>

In June last year, Camden south-west of Sydney was inundated by flood water. While businesses struggled to clean up and get going again, insurers argued over the difference between stormwater or creek flooding. Insurance Australia Group (IAG) determined it would cover businesses for only centimetres of the loss.  One affected business owner, Ted Rixon of Alted Printing said at the time “I’ve... read more>

According to new research, Life & Risk Insurance customers are the least satisfied of the lot and are less satisfied than they were a year ago. In the year to December 2016 satisfaction with life insurance dropped down to 68.7%, the second lowest of all other major insurance types.  The average satisfaction levels of Life & Risk Insurance customers in the past year were just 6... read more>