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3 Things to Check Before You Buy the NBN

3 Things to Check Before You Buy the NBN

So you've finally been connected to the NBN. Hooray! It's almost time for you and the family to dive into endless Netflix, games, video chats and a whole lot more. But wait, before you take the plunge there are four important things you must check to make sure you have a great NBN experience.

Are you getting the best deal?

You can save as much as $500 a year on the NBN just by shopping around. No joke. There are more low cost, high quality internet providers around than ever before and they're hungry for your business. Many of them offer their plans no-contract which means you'll never be committed. And because NBN infrastructure is the same for every provider, no matter who you go with you should be able to expect a decent level of performance.

Here are just a few of the best NBN deals going right now. We've looked at NBN 50 speed plans with unlimited data (best for most households), but if you prefer a different type of plan you can use Whistleout's full search engine here.

Need a plan with a home phone bundle? Here are some of the best offers we know about:

What NBN speed do you need?

Choosing the wrong NBN speed can cause all sorts of problems for your household – poor performance and drop outs if it's too slow and high monthly bills if it's too fast. But picking the right speed is easy. Here's what you need to know:

NBN 12, aka Basic Speed – best for small households (1-2 people) and light users. Speeds roughly equivalent to ADSL. Best plans:

NBN 50, aka Standard Plus Speed – best for medium households (2-4 people) and heavy users. Speeds roughly 4x faster than ADSL. Best plans:

NBN 100, aka Premium Speed – best for large households (4+ people) and those who regularly download and upload large files. Speeds roughly 8x faster than ADSL. Best plans:

What are your carrier's evening speeds?

Remember how we said most carriers will provide you with a decent NBN experience? That's true. But some carriers provide more decent experiences than others. That's down to NBN evening speeds – the expected speed of your connection during peak times when the whole neighbourhood is streaming the same show on Netflix.

Many providers now advertise average evening speeds experienced by their customers so it's always worth looking for that information before making a decision. At WhistleOut, we keep track of carrier's advertised evening speeds and while it may not surprise you to hear Optus and Telstra do quite well, you can get just as fast if not better from the following low cost providers:

  • amaysim
  • Aussie Broadband
  • Flip TV
  • Tangerine

Compare NBN 50 plans with at least 1000GB and fast evening speeds here:

Jacqui Dent is associate editor at WhistleOut, Australia's largest mobile phone and internet comparison site.

As a result of services provided by us, WhistleOut Pty Ltd may pay The FiftyUp Club a portion of any fee of that they receive from their providers. These fees may be based on either referrals to third parties or on application or approval for products from third party providers.

Originally posted on .

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3 Things to Check Before You Buy the NBN

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Diane
Diane from QLD commented:

When we had ADSL, I had no problems connecting to FaceBook and Messenger on my laptop or phone as soon as I entered the garage. Since we've had the NBN, I cannot get Facebook or Messenger unless I am away from home and using Mobile Data. And some sites I am unable to get a connection to even at home beside my NBN modem whilst it shows me as having an Excellent Connection. Sick of NBN! What's the issue? 

Allan
Allan from NSW commented:

Thank you for your response regarding information on what the rates and discounts are of all the energy companies. Only in the last two days I was approached by one company who told me although I was getting 20% discount on my gas bills, I was paying 4.7c per Mj whereas they were offering 18% on 2.9c per Mj. Once again, I need to study all my previous bills to find out who is offering the best deal 

FiftyUp Club
FiftyUp Club replied to Allan:

You're welcome. 

Dorothy
Dorothy from NSW commented:

i will need help when the time arrives, can you advise me on the home phone,have also a mobile. On a pension am 80. Dorothy 

FiftyUp Club
FiftyUp Club replied to Dorothy:

WhistleOut has prepared a comprehensive guide on using your landline on the NBN. You can find it here: https://www.whistleout.com.au/Broadband/Guides/voip-on-nbn-everything-you-need-to-know 

Val
Val from QLD commented:

I know nothing about NBN, do I have to have it, how do I find out what it cost me, being a pensioner I need help to navigate this problem, 

FiftyUp Club
FiftyUp Club replied to Val:

You should find all the answers to your questions in WhistleOut's complete guide to the NBN: https://www.whistleout.com.au/Broadband/Guides/NBN-Guide-What-You-Need-to-Know 

Stephen
Stephen from NSW commented:

I have a question that even NBN Co will not give a definitive answer to: Is it compulsory to have the NBN connection from the Street to the House (the white box)? I'm not talking about the ISP connection. If not, is there a time limit to have the NBN connection to the house installed and is there a cost?? 

FiftyUp Club
FiftyUp Club replied to Stephen:

You should find all the answers to your questions in WhistleOut's complete guide to the NBN: https://www.whistleout.com.au/Broadband/Guides/NBN-Guide-What-You-Need-to-Know 

John
John from VIC commented:

Look, I am confused - is NBN the sole, & only cable provider to our homes - either to the node or the home itself. IS THERE ANOTHER broadband provider or providers equivalent to NBN? I have been told that Uniti Wireless from Adelaide is providing satellite tower connections, available now in Melbourne. They claim "to be an alternative" to NBN -their words. We,the publlic, are not being told as to using an alternative to NBN ( which I am not going to allow them to connect to my townhouse ). Please, through WhistleOut, publish the essential facts concerning alternatives to NBN. Tabling all of the telco's rates as per your email only confuses the public - your company is not the only doing this......we need to have clear and concise details as to best deals available. JAR - Victoria 

Someone
Someone from ACT commented:

is there a $240 install fee included in these prices. This is an additional cost in my quote provided by Telstra. 

FiftyUp Club
FiftyUp Club commented:

Unfortunately our plan summaries don't display installation prices, but you can compare all of Telstra's plans, including their installation prices, at: https://www.whistleout.com.au/Broadband/Providers/Telstra ~Jacqui at WhistleOut 

Someone
Someone from NSW commented:

I'm 86 years old and really don't want to know about NBN. But, if I have yo use it, are these charges additional to what I pay Telstra now for telephone and computer? R.A.Cuming 

FiftyUp Club
FiftyUp Club commented:

Hello! You'll need to check with your current provider, Telstra, in regards to any additional charges. 

Ray
Ray from TAS commented:

Once the NBN comes to your area the older copper telephone line will be phased out. All telephony will connected to the NBN (internet) whether you like it or not. 

Murray
Murray from WA commented:

Correction- NBNCo should have been...LBNCo 

Lesley
Lesley from NSW commented:

My mother is in a nursing home and only wants a phone to keep in contact with friends and relatives. She is past using computers and mobile phones. What is her best option? 

FiftyUp Club
FiftyUp Club replied to Lesley:

You'll find the answer to your question here: https://www.whistleout.com.au/Broadband/Guides/voip-on-nbn-everything-you-need-to-know ~Jacqui at Whistleout 

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